# FAQ

**1\. How do I choose the right product for my skin type?**

We recommend reviewing each product description for skin type suitability and key ingredients. If you're unsure, feel free to contact us for personalized recommendations.  
Please note: Recommendations are for general guidance only and do not replace professional medical advice.

**2\. Are your products original and authentic?**

Yes, we carefully source all our products from trusted and verified suppliers to ensure quality and authenticity.

**3\. Can I modify my order after placing it?**

Yes, you may request changes within a short time after placing your order by contacting our support team as soon as possible. Once the order is processed or shipped, changes may no longer be possible.

**4\. What should I do if a product doesn’t suit my skin?**

If you experience any irritation or discomfort, discontinue use immediately. If needed, consult a qualified healthcare professional.  
Please note that results may vary from person to person.

**5\. Do you restock out-of-stock items?**

Yes, we regularly restock popular items. You can contact us to check availability or expected restock dates.

**6\. How should I store skincare products properly?**

Most skincare products should be stored in a cool, dry place away from direct sunlight and heat to maintain their effectiveness.

**7\. Can I place an order without creating an account?**

Yes, you can complete your purchase as a guest without creating an account.

**8\. What happens if I enter the wrong delivery address?**

Please contact us immediately. We will do our best to update your address before the order is shipped, but we cannot guarantee changes after processing.

**9\. Are product images exactly the same as what I receive?**

We strive to display all products as accurately as possible. However, slight variations may occur due to lighting, photography, or packaging updates from manufacturers.

**10\. Do you offer recommendations for daily routines?**

Yes, we can suggest simple skincare or beauty routines based on your needs.  
These suggestions are for general guidance only and do not substitute professional medical advice.

**11\. How can I know if a product is suitable for sensitive skin?**

Please review the product ingredients and description carefully. If you have sensitive skin, we strongly recommend performing a patch test before full use.

**12\. Can I order multiple products as a gift?**

Yes, you can order multiple items in one order. Simple gift-friendly packaging may be available upon request.

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> Source: [Mai Pharmacy](https://maipharmacy.co/pages/faq)