FAQ

1. How do I choose the right product for my skin type?

We recommend reviewing each product description for skin type suitability and key ingredients. If you're unsure, feel free to contact us for personalized recommendations.
Please note: Recommendations are for general guidance only and do not replace professional medical advice

2. Are your products original and authentic?

Yes, we carefully source all our products from trusted and verified suppliers to ensure quality and authenticity.

3. Can I modify my order after placing it?

Yes, you may request changes within a short time after placing your order by contacting our support team as soon as possible. Once the order is processed or shipped, changes may no longer be possible.

4. What should I do if a product doesn’t suit my skin?

If you experience any irritation or discomfort, discontinue use immediately. If needed, consult a qualified healthcare professional.
Please note that results may vary from person to person.

5. Do you restock out-of-stock items?

Yes, we regularly restock popular items. You can contact us to check availability or expected restock dates.

6. How should I store skincare products properly?

Most skincare products should be stored in a cool, dry place away from direct sunlight and heat to maintain their effectiveness.

7. Can I place an order without creating an account?

Yes, you can complete your purchase as a guest without creating an account.

8. What happens if I enter the wrong delivery address?

Please contact us immediately. We will do our best to update your address before the order is shipped, but we cannot guarantee changes after processing.

9. Are product images exactly the same as what I receive?

We strive to display all products as accurately as possible. However, slight variations may occur due to lighting, photography, or packaging updates from manufacturers.

10. Do you offer recommendations for daily routines?

Yes, we can suggest simple skincare or beauty routines based on your needs.
These suggestions are for general guidance only and do not substitute professional medical advice.

11. How can I know if a product is suitable for sensitive skin?

Please review the product ingredients and description carefully. If you have sensitive skin, we strongly recommend performing a patch test before full use.

12. Can I order multiple products as a gift?

Yes, you can order multiple items in one order. Simple gift-friendly packaging may be available upon request.