Welcome to Mai Pharmacy! We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy to understand how we process and deliver your orders.
🌍 Shipping Locations
We currently ship across Egypt.
If you are located outside our delivery areas, please contact us to check availability.
⏱️ Order Processing Time
Orders are typically processed within 24–48 hours.
In some cases, same-day processing may be available depending on the order time and delivery location.
During peak periods or high demand, slight delays may occur. Customers will be notified in such cases.
🚚 Delivery Time
Standard Delivery: 1–3 business days
Express Delivery: Same day or next day (when available)
Delivery times are estimates and may vary depending on location, weather conditions, or public holidays.
💳 Shipping Fees
Shipping costs are calculated at checkout based on your location and selected delivery method.
We offer free standard shipping for orders over 1500 EGP.
📦 Order Tracking
Once your order has been shipped, you will receive a confirmation message with tracking details (if available).
⚠️ Shipping Issues
If your order arrives damaged, incomplete, or incorrect, please contact us within 24–48 hours of delivery with your order number and clear photos of the issue.
In case of lost shipments, we will coordinate with the shipping provider to resolve the issue as quickly as possible.
🩺 Special Conditions for Medical Products
Due to health and safety regulations, some products may not be eligible for return or exchange once delivered.
Certain items may require proper storage conditions, so we kindly ask customers to handle and store products according to instructions upon receipt.
📩 Contact Us
If you have any questions or concerns, please contact us:
Email: info@maipharmacy.co
