At Mai Pharmacy, customer satisfaction is our priority. We are committed to ensuring you are fully satisfied with your purchase. If you need to return or exchange a product, we are here to assist you.
📦 Eligibility for Returns
Return Window:
You may request a return within 7 days of receiving your order.
Product Condition:
Items must be unused, unopened, in their original condition, and in their original packaging.
Non-Returnable Items:
Products that are opened, used, damaged after delivery, or missing original packaging are not eligible for return.
🔁 Exchange Policy
Exchanges:
You may request an exchange within the eligible return period.
Availability:
Exchanges are subject to product availability. If the requested item is unavailable, you may choose a refund or another product of equal value.
🔄 Return Process
Contact our support team via email or WhatsApp with your order number and reason for return.
Once your request is approved, you will receive return instructions.
The item must be returned in accordance with the provided instructions.
Note: Return shipping costs are covered by the customer unless the return is due to a wrong item, defect, or our error.
💳 Refund Policy
Processing Time:
Refunds are processed within 7–10 business days after the returned item has been received and inspected.
Refund Method:
Refunds are issued using the original payment method.
Shipping Fees:
Original shipping fees are non-refundable unless the return is due to an error on our part.
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 24–48 hours of delivery and provide clear photos of the issue.
We will promptly arrange a replacement or a full refund, depending on the situation.
📩 Contact Us
For any questions or assistance, please contact our customer support team:
Email: [Your Email Here]
WhatsApp: [Your Number Here]
